by ContentMerchants | Apr 14, 2021
The great leaders of today serve the people who are serving the people. What does this look like in organisations across South Africa? After ten months of COVID-19 turmoil and trying to find a firm footing in a world of remote workforces, social distancing, strict... by ContentMerchants | Apr 14, 2021
Culture has always been a critical factor in business success, but after the disruptions of the past year this topic is firmly front and centre of many business discussions and strategy meetings. How do we build our culture? How can we support our employees better?... by ContentMerchants | Mar 24, 2021
Before launching Sorbet, which grew to become one of South Africa’s top beauty salon groups, I developed the culture framework around obsessive customer service that would be the cornerstone of the business and which has been recognised as central to its success.... by ContentMerchants | Feb 15, 2021
Business owners should focus on their employees this year and 2021 will lay the foundation for a stronger, healthier business. South Africa (22 January 2021) – It’s an understatement to say that no one expected 2020 to turn out the way it did. This time last... by ContentMerchants | Dec 22, 2020
It’s difficult to say what the long-term repercussions of 2020 will be. My hope is that even though we are still struggling through the emotional, physical, and economic impact of the Covid-19 pandemic, and are likely to feel these effects for months, if not...
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