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How to approach unavoidable retrenchments 5 ways to approach your employees when you can no longer avoid retrenchments due to the Covid-19 lockdown.

How to approach unavoidable retrenchments
5 ways to approach your employees when you can no longer avoid retrenchments due to the Covid-19 lockdown.

As an organization, Hatch Institute believes in always putting people first. This means that on the whole, we do not support the idea that corporates should retrench people to save costs and to protect their bottom line. A healthy economy that we can all benefit from requires employed people who are earning a salary and can therefore spend money.

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Ending racism in business is an economic imperative We cannot wait for government. As business leaders, we need to solve our economic crisis ourselves.

Ending racism in business is an economic imperative
We cannot wait for government. As business leaders, we need to solve our economic crisis ourselves.

A white person in South Africa writing about racism is like a criminal talking to the victim about integrity. As a white South African, born during the apartheid years, I question my right to even discuss the matter. I also struggle with the guilt of not having done more to challenge the status quo during the apartheid years, and worry if I will ever earn the credibility of black people.

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How do we get comfortable with the uncomfortable? Let’s talk about Race Relations within a business context, and why we need to begin this powerful, uncomfortable and above-all necessary journey.

How do we get comfortable with the uncomfortable?
Let’s talk about Race Relations within a business context, and why we need to begin this powerful, uncomfortable and above-all necessary journey.

We are all biased, whether we like it or not, and whether we accept it or not. It is part of the human condition. The problem is that if unconscious bias is left unchecked, it can have an insidious way of eroding our thoughts, feelings, beliefs and, as a result, the conclusions we draw and act upon.

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Important Culture Levers in a Time of Crisis Now more than ever, what we say we do as leaders, and what we actually do, becomes critical. Organisations can no longer hide behind a good story of how great their culture is, with a well-worded core values poster placed strategically on the reception wall. It is April 2020 and we are living through a pandemic. This ‘new normal’ has forced thousands of people into working remotely and for many, in isolation.

Important Culture Levers in a Time of Crisis
Now more than ever, what we say we do as leaders, and what we actually do, becomes critical. Organisations can no longer hide behind a good story of how great their culture is, with a well-worded core values poster placed strategically on the reception wall. It is April 2020 and we are living through a pandemic. This ‘new normal’ has forced thousands of people into working remotely and for many, in isolation.

Now more than ever, what we say we do as leaders, and what we actually do, becomes critical. Organisations can no longer hide behind a good story of how great their culture is, with a well-worded core values poster placed strategically on the reception wall. It is April 2020 and we are living through a pandemic. This ‘new normal’ has forced thousands of people into working remotely and for many, in isolation.

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South Africa requires a new breed of business leader Finding a compromise between profits and employment is a social, moral and economic imperative

South Africa requires a new breed of business leader
Finding a compromise between profits and employment is a social, moral and economic imperative

For many years I have advocated the business approach of ‘people before profit’. I’ve always believed that if you focus on people and service, profit will follow, but if you focus on profit instead, people become a cost burden. The resulting culture is not conducive to great customer service because people end up feeling like things, and without the commitment and support of people, profit becomes an elusive objective.

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How to spot toxic employees before they destroy your business Learn to understand who the ‘I Specialists’ are in your business so that you can stop them from eroding your culture – and killing your employee morale.

How to spot toxic employees before they destroy your business
Learn to understand who the ‘I Specialists’ are in your business so that you can stop them from eroding your culture – and killing your employee morale.

If you’re familiar with the Hatch Institute or our previous business, Sorbet, you’ll know that we believe the cornerstone of a successful business is building a rainbow community. This is the foundation of our Cultureneering philosophy and business framework.

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Reward great service and your employees will deliver exceptional customer experiences Spoiler alert: Most people are not financially driven. Yes, certain needs have to be met, but most employees want to be happy in the workplace and to be recognized for their efforts. Do that, and your business will soar.

Reward great service and your employees will deliver exceptional customer experiences
Spoiler alert: Most people are not financially driven. Yes, certain needs have to be met, but most employees want to be happy in the workplace and to be recognized for their efforts. Do that, and your business will soar.

When I speak to business owners and management teams, one of the most common problems (or complaints) I hear is staff-related, usually relating to under-performing employees who make mistakes or just ‘aren’t doing their jobs’.

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Happy employees have purpose – and purpose translates into profits Here’s the truth about Higher Purpose-focused business: Translated into basic numbers, a 5% increase in employee satisfaction can lead to an increase in up to 20% in profits.

Happy employees have purpose – and purpose translates into profits
Here’s the truth about Higher Purpose-focused business: Translated into basic numbers, a 5% increase in employee satisfaction can lead to an increase in up to 20% in profits.

No great career ever started with a lack of self-belief. When we were building Sorbet, we understood that if our employees (whom we called citizens) believed that their purpose was to touch lives, then they would find meaning in their own lives and would strive to achieve bigger things. Rewards naturally follow this mindset, and financial security becomes a reality.

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Storytelling is your most powerful tool – are you using it to build your business? Stories are an unparalleled way to lead by inspiration. When we share and celebrate stories of hope and achievement in an environment that we have created, we connect with everyone around us.

Storytelling is your most powerful tool – are you using it to build your business?
Stories are an unparalleled way to lead by inspiration. When we share and celebrate stories of hope and achievement in an environment that we have created, we connect with everyone around us.

I once saw a plaque at a restaurant that read: “Drink wine because no great story ever started with a salad.” I began my Cultureneering journey three decades ago. There have been many books and individuals who have influenced the way I have developed my leadership style, my understanding of what Cultureneering and Culture-Driven Leadership is, and how powerful it can be for the successful and sustainable growth of an organization.

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Create a culture that’s built to serve people Culture-Driven Leadership is all about putting your people first – so that they in turn put your customers first. If you want an organization that’s passionate about service, you need to become a Cultureneer that focuses on people first.

Create a culture that’s built to serve people
Culture-Driven Leadership is all about putting your people first – so that they in turn put your customers first. If you want an organization that’s passionate about service, you need to become a Cultureneer that focuses on people first.

If customer service is important to you (and in today’s competitive environment where all customers are spoilt for choice, it should be), then you need to build a culture that is based on passionately serving people.

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The single most important mindset shift you can make about training Are you training your people to see an ROI, or to improve their lives, and the love they give your customers as a result? The difference can mean the difference between training success – and failure.

The single most important mindset shift you can make about training
Are you training your people to see an ROI, or to improve their lives, and the love they give your customers as a result? The difference can mean the difference between training success – and failure.

When we train and develop people in the working environment, who are we doing it for – us or them? This is a key question I have asked over the years, both as a business owner and a consultant working with blue-chip clients when I ran Labour Link in the 1990s.

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