The single most important mindset shift you can make about training Are you training your people to see an ROI, or to improve their lives, and the love they give your customers as a result? The difference can mean the difference between training success – and failure.

The single most important mindset shift you can make about training
Are you training your people to see an ROI, or to improve their lives, and the love they give your customers as a result? The difference can mean the difference between training success – and failure.

When we train and develop people in the working environment, who are we doing it for – us or them? This is a key question I have asked over the years, both as a business owner and a consultant working with blue-chip clients when I ran Labour Link in the 1990s....

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