Reward great service and your employees will deliver exceptional customer experiences Spoiler alert: Most people are not financially driven. Yes, certain needs have to be met, but most employees want to be happy in the workplace and to be recognized for their efforts. Do that, and your business will soar.

Reward great service and your employees will deliver exceptional customer experiences
Spoiler alert: Most people are not financially driven. Yes, certain needs have to be met, but most employees want to be happy in the workplace and to be recognized for their efforts. Do that, and your business will soar.

When I speak to business owners and management teams, one of the most common problems (or complaints) I hear is staff-related, usually relating to under-performing employees who make mistakes or just ‘aren’t doing their jobs’. My answer is always simple and...
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