Business: Forget empty Freedom Day platitudes, take action instead South Africa has many things to be proud of. It was 27 years ago when we successfully transitioned from the apartheid regime into a democratic republic without disintegrating into civil war; our first...
In the United States, Boss’s Day is celebrated on the 16th of October. This year however, it would be amiss not to address the changes that COVID-19 has brought to our working environments and the unique challenges facing business owners. Remote working, new...
The great leaders of today serve the people who are serving the people. What does this look like in organisations across South Africa? After ten months of COVID-19 turmoil and trying to find a firm footing in a world of remote workforces, social distancing, strict...
Culture has always been a critical factor in business success, but after the disruptions of the past year this topic is firmly front and centre of many business discussions and strategy meetings. How do we build our culture? How can we support our employees better?...
Before launching Sorbet, which grew to become one of South Africa’s top beauty salon groups, I developed the culture framework around obsessive customer service that would be the cornerstone of the business and which has been recognised as central to its success....
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