by ContentMerchants | Mar 24, 2021
Before launching Sorbet, which grew to become one of South Africa’s top beauty salon groups, I developed the culture framework around obsessive customer service that would be the cornerstone of the business and which has been recognised as central to its success.... by ContentMerchants | Feb 15, 2021
Business owners should focus on their employees this year and 2021 will lay the foundation for a stronger, healthier business. South Africa (22 January 2021) – It’s an understatement to say that no one expected 2020 to turn out the way it did. This time last... by ContentMerchants | Dec 22, 2020
It’s difficult to say what the long-term repercussions of 2020 will be. My hope is that even though we are still struggling through the emotional, physical, and economic impact of the Covid-19 pandemic, and are likely to feel these effects for months, if not... by ContentMerchants | Nov 14, 2020
The last few weeks of any year are always characterised by exhausted teams who are looking forward to a holiday. This year we’ve been under more personal, professional and financial pressure than ever before, and teams across the country are taking strain. The... by Ian Fuhr | Oct 26, 2020
South Africa is currently in a race for hope. After the glory and expectations of 1994 and how we all collectively reached for the elusive dream of a Rainbow Nation, it’s painful to watch the overwhelming negativity and sense of hopelessness that has infused the... by Ian Fuhr | Oct 22, 2020
This article first appeared in print in The Star and Post and online as We are still a nation at war with ourselves, even if we don’t like to admit it on msn news and I Am An Entrepreneur. In 1994, I wrote an article for The People Dynamics magazine. In it I...
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